The relationship between a business organisation and its employees is fundamental to growth and success. According to new research by Temkin Group, the Employee Engagement Benchmark study, there is a direct link between employee engagement and the commitment of employees.

Based on 2,435 American employees, the report revealed that 31% of employees are highly engaged while 23% are completely disengaged in the workplace. Highly engaged employees are considered 30% less likely to take a sick day and are 5.8 times as committed to helping their companies succeed. On the other side of the spectrum, 26% of disengaged employees are likely to look for a new job within six months.

The value of an engaged workforce cannot be overestimated as the companies with good customer experience have 2.5 times better-engaged employees than those companies with poor customer experience. Temkin Group, a leading customer experience research and consulting firm, concluded the report by underlining the value of employee engagement as one of the core competencies for companies.

Further research conducted by Society for Human Resource Management revealed that 83% of US employees were satisfied with their jobs. However just over half, 52%, felt completely plugged in or connected in their workplaces. A key finding of SHRM’s annual job satisfaction survey was that seven out of 10 employees were revealed to only be moderately engaged in their work.

SHRM’s findings suggest that although the percentage of satisfied employees has slightly decreased slightly since 2009, job satisfaction remains at a high level without the employee being necessarily highly engaged with their work. Among their results, job security was the primary factor in employees achieving high rates of satisfaction.